Customer Services Senior

Date posted: Wed 18 November 2020

  • Established NZ customer base
  • Supportive work environment
  • SAP

About Arthrex
Arthrex is a global medical device company and leader in new product development and medical education in orthopaedics. Their corporate mission is Helping Surgeons Treat Their Patients Better™.
 In 2021, Arthrex is moving to a direct service model in Australia and New Zealand. They are genuinely excited about this development as they will be able to provide improved access to their innovative product range, medical education, networking and partnership opportunities.
This decision brings Arthrex ANZ in line with their direct businesses in the APAC region.
Arthrex is creating 150 new jobs throughout ANZ and are currently looking for their foundation team. This is an opportunity for you to work with a global leader committed to the region.

Why join Arthrex
The Arthrex culture is one of shared vision, innovation, diversity, historical success with a passion for delivering outstanding services and products to customers. Arthrex provides a collaborative work environment where everyone who works for Arthrex has a voice. Growth opportunities are key to what they do at Arthrex.
Their global employment plan is one of excellence, and they will provide a compelling employee benefits package.
Arthrex continues to experience unprecedented growth and demand for their products throughout the world. They remain a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use their products, and ultimately, the millions of patients whose lives they impact.
About this Role
You'll be one of two Customer Service leads looking after the incoming orders, customer queries and invoicing for the Arthrex surgical products. Use your high level of accuracy and attention to detail to ensure that the right products arrive at their destination on time to ensure a timely start to all procedures. You'll be the go-to person for organising demos and marketing material as well as supporting the sales staff with product tracking and samples. While the office location has not been finalised it is most likely to be the city fringe through to southern Auckland area.
Not every day is the same and the variety of the role will hold your interest. At the end of the day, you will know that your work has made a difference to patients and the care they receive.
To step into this role, your CV will show your experience in a product supplies customer service role using SAP. Experience in a medical supplies company will set you a part for other applicants but is not essential.
You'll be rewarded with an excellent benefits package.
Contact details & method
Apply now, send your CV to  or call 09 376 0842 if you'd like further information.


Synergy Consulting Group is the trusted recruitment and career advisor in the medical and pharmaceutical sectors in New Zealand. We are actively recruiting Sales Representatives, Product Specialists, Sales Management, Clinical Support and customer services roles.

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Type: Permanent
Area of Interest: Admin/support
Reference: 4573

  • Established NZ customer base
  • Supportive work environment
  • SAP

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